Monfared Shop
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Frequently Asked Questions (FAQ)

In this section, you will find answers to the most common questions about Monfared Shop's products and services. If you have any questions that are not addressed here, please feel free to contact us.

To place an order, simply contact us via the phone numbers listed on our website, send a message on WhatsApp, or reach out to us via Instagram direct message. Our sales team is ready to receive all the details of your order and assist you in completing the purchasing process.

We sell original products from well-known global brands and guarantee their authenticity and quality. Prices are publicly displayed only at the retail level. To view wholesale or carton prices, you need to log in to your account. Once logged in, different price options will be shown to you.

Yes, if your order has not been shipped yet, you can contact our sales team to request a change or cancellation. Please provide your order number and the details of the changes you'd like to make.

The shipping time depends on the type and quantity of your order: o Small and carton orders are typically shipped within 1-2 business days after the order is placed. o Bulk orders may require more time for preparation. Our sales team will provide you with more precise information when the order is placed.

Yes, we ship to all countries worldwide. Shipping costs are the responsibility of the customer and will vary depending on the destination and weight of the order. You can coordinate with our sales team for details on shipping costs and delivery times.

If you made a mistake when entering the address, please contact our sales team immediately. If the order has not been shipped yet, the address can be easily corrected. If the order has already been shipped, changing the address may incur additional costs.

To get in touch with our support team, you can use the phone numbers listed on our website, WhatsApp, or Instagram. Our team is available during business days to answer your questions and provide necessary guidance.

If you receive a defective or incorrect product, please contact our support team within 48 hours of receiving it. Send product images, and our team will provide a solution for replacing or returning the product.

All of our products are original and come from reputable global brands. We guarantee their authenticity and quality. Detailed images and information for each product are available on our website to help you make an informed decision. For further information, feel free to contact our sales team.

Yes, we offer a wide range of products at competitive prices for wholesale. Wholesale prices and minimum order quantities for each product are displayed on the website. Our sales team is available for consultation and further coordination.